Sales

    Are You Solving Problems Too Early?

    March 17, 2025
    7 min read
    Are You Solving Problems Too Early?
    Peter O'Donoghue

    Peter O'Donoghue

    Consulting Growth Expert

    Here's a truth that might make you uncomfortable: Your hard-earned expertise could be sabotaging your consulting practice.


    In fact, I'll take it a step further – the better you are at solving problems, the more likely you're undervaluing your services. And it's costing you more than you think.


    The Expertise Trap


    You're on a discovery call, and within minutes, you've already diagnosed the client's core issues. Your mind races with solutions. Maybe you even feel a hint of pride at how quickly you can spot what others miss.


    Then, wanting to demonstrate value (and perhaps justify your fees), you share these insights.


    The client is impressed. They take notes eagerly. They thank you profusely.


    And then they never hire you.


    Cricket sounds

    This pattern is so prevalent in consulting that I've started calling it the "expertise trap" – where your ability to quickly solve problems actually prevents you from landing transformative engagements.


    The Real Problem


    Problem identification framework

    When you solve problems too early, you:


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    1. Address symptoms instead of root causes

    2. Miss critical context that could lead to larger engagements

    3. Position yourself as a tactical executor rather than a strategic advisor


    The Truth About Problem-Solving Timing


    Problem solving timing

    Early Solutions Diminish Perceived Value

  1. When you solve problems in discovery, you become a source of information rather than transformation
  2. Clients value diagnosis more than quick fixes
  3. Quick solutions suggest simple problems, leading to smaller engagements

  4. The Expertise Paradox

  5. The more expert you are, the faster you spot solutions
  6. The faster you spot solutions, the more you need to restrain yourself
  7. The ability to delay solutions often correlates with higher fees

  8. The Action Framework


    Action framework

    Discovery Phase

  9. Ask questions about impact rather than implementation
  10. Focus on "why" before "how"
  11. Document interconnections between symptoms

  12. Diagnosis Phase

  13. Present problem patterns rather than solutions
  14. Quantify cost of inaction
  15. Map problem ecosystem

  16. Solution Phase

  17. Only after engagement
  18. Comprehensive rather than piecemeal
  19. Strategic rather than tactical

  20. The best consultants know: the value isn't in solving problems quickly – it's in solving the right problems at the right time.

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